Six stages of a complete repair.
1. Connect
Call, book online, or start with a photo estimate so we can understand the vehicle and visible damage.
2. Inspect and plan
We document damage and research applicable repair procedures. Complete planning may require disassembly and measurement.
3. Coordinate
The repair plan, parts, authorizations, insurer communication, and transportation needs are organized before production.
4. Repair and refinish
Structural, body, mechanical, refinishing, scanning, and calibration operations are completed as required.
5. Reassemble and verify
The vehicle is reassembled and checked for fit, finish, function, cleanliness, and completion of the documented plan.
6. Delivery
We review the completed repair with you and explain applicable CARSTAR warranty coverage.
INSIDE THE REPAIR
The Full 14-Step CARSTAR Repair Journey
Behind every complete collision repair is a detailed production sequence. This view shows the key stages that move a vehicle from check-in through quality inspection, delivery, and follow-up.
Check in vehicle
Authorize repair
Pre-wash vehicle
Prepare for a complete damage review
Disassemble vehicle
Create the repair plan
Receive insurer authorization
Confirm approved repair operations
Order parts
Source the parts required for repair
Receive parts
Verify parts before production
Provide delivery date
Set timing once the plan and parts are confirmed
Repair vehicle
Complete structural and body operations
Paint vehicle
Refinish and color-match repaired areas
Reassemble vehicle
Restore components, trim, and systems
Clean vehicle
Prepare the vehicle for final review
Inspect vehicle
Complete final quality-control checks
Deliver vehicle
Review the completed repair with you
Receive survey
Share feedback about your experience
The CARSTAR repair journey typically follows these stages. Timing and sequence may vary based on vehicle damage, parts availability, insurer authorization, and manufacturer repair procedures.
Why timelines can change
Hidden damage, parts availability, insurer review, supplements, manufacturer procedures, and required scans or calibrations can affect the schedule. We focus on clear updates rather than promising a date before the full plan is known.